La Verne, CA 91750
VP / Director - Software Development / IT Operations
Strategic Planning / Technical Leadership / Best Practices / Software Development Lifecycle / Software Development / Policies & Procedures / C-Level Decision Support / Team Building / Staff Development / Resource Management / Change Management / Budget Management / Vendor Relations / Product Management /Agile / Enterprise Solutions / Presentations / Customer Support
Proven accomplishments in software development, acquisitions, systems integration, optimization, cost reductions and increased productivity. In addition to directing day to day IT operations for organizations such as Confie Seguros Holding II and Azusa Pacific University, provided visionary strategic leadership to guide those organizations through rapid change and expansion.
A dynamic and high performance IT innovator with a proven track record of achieving operational excellence. A trailblazer possessing dynamic leadership skills in demanding situations. Effectively communicates with diverse groups, and improves working relationships through consensus building. Demonstrates creative problem solving by implementing solutions to complex challenges. Skilled in conducting persuasive presentations, meeting aggressive deadline, and developing effective strategic and tactical plans.
Can make a strong impact by:
> Facilitating revenue generation by eliminating clerical and administrative obstacles
> Modernizing processes and systems to boost efficiency and reduce expenses
> Implementing new systems and programs to enhance performance
> Maximizing workforce capabilities, effectiveness and productivity
> Keeping stakeholders appraised of project status
> Driving efficiency in acquisitions integration
> Reducing company exposure to litigation
Implemented system to regulate IT workflow. Numerous IT project requests were not completed due to influx of higher priority project requests. Collaborated with Azusa Pacific University central IT department to create new processes for work intake, IT governance and portfolio management. Reduced project request backlog.
Created new health care CRM system that generated more than $1.5M in first year. Developed system to sell newly mandated healthcare products. Company exceeded projected goals and reduced Sales Department expenses by 80%.
Enabled workforce integration of acquisitions. Developed an intranet sites that integrated employees access from new company acquisitions. Provided reliable communications between all Confie Serguros branches and company wide access to proprietary tools and information saving more than $200K in sharepoint licensing.
Improved Marketing Department's ability to meet marketing demands. Due to the rapid expansion of Confie Seguros, the Marketing Department was unable to fulfill all requests for marketing materials. Implemented an updated production process that allowed Marketing to meet the demand and reduced costs by $120K.
Implemented plan to increase IT reliability and flexibility. Rapid Confie Seguros expansion required flexible and reliable IT Services. Leased two data centers that provided multiple connectivity options that provided the reliability and adaptability sought.
Diminished litigation risk in HR operations. Staff failed to log in prior to conducting business placing company at risk for litigation. Devised a system that integrated the HRS and POS systems. Staff was locked out of POS system until logged into the HRS system.
Reduced completion time on service requests. Confie Serguros' rapid expansion caused delays for the Service Department in completing service requests. Created new request/response platforms for use by facilities staff and repair vendors. Also created mobile app shared by vendors and staff. Increased productivity by 400%.
Upgraded Accounting Department software system. Increased Confie Serguros' sales overwhelmed current accounting processes. Collaborated with banking representatives to automate reconciling functions. Boosted A/P Department productivity by 80%.
Streamlined acquisition and integrations processes. Developed Point Of Sale and Policy Management Systems that provided a platform for data migration to convert acquired companies systems to Confie Seguros system, facilitating the integration of 15 acquired companies. Reduced annual labor costs by $12.4M and real estate expenses by $420K.
Decreased Confie Serguros Call Center costs by more than $400K. Replaced outdated, inefficient operational processes with efficient processes that eliminated duplication and prioritized leads. Increased agent productivity by up to 60%.
Converted company to paperless record system. Tasked with transforming company records to paperless system. Created system that utilized SAN system and custom software. Increased departmental productivity allowed for personnel reductions saving $300K annually in labor costs.
Executive Director of Technology Solutions, Azusa Pacific University, 2016 to 2018. Provided strategic technology leadership for Division of Graduate and Professional Enrollment. Collaborated with university executives and IT leadership to develop and optimize student use of technology services.
Vice President of Software Development, Confie Seguros Holding II Company, 2012 to 2016. Prioritized and directed software development projects and aligned IT advancement to meet goals of business. Led data migrations and systems integration of acquired companies. Managed up to 23 staff and budgets to $15M.
Vice President of Information Technology, Confie Seguros Holding II Company, 2011 to 2012. Led software development, IT infrastructure and operations for three geographical areas. Managed up to 50 staff and budgets to $23M.
Director of Information Technology, Confie Seguros Holding II Company, 2006 to 2011. Directed software development, infrastructure and IT operations. Managed up to 20 staff and budgets to $2M.
Software Engineering Manager, Confie Seguros Holding II Company, 1999 to 2006. Managed software development, IT infrastructure and operations. Supervised four staff and budgets to $500K.
Masters of Business Administration in Business Administration, University of Phoenix.
Bachelors of Science in Electronics Engineering, University of Damascus.
Certifications in Project Management, Agile, It Service Management, SCRUM, Microsoft.
Sculpting and Oil Painting
Communications Management / Contract Negotiations / Database Design & Management / Systems Design & Engineering / Systems Integration / Program Management / Process Analysis / Process Design / SaaS / SCRUM